FAQ - Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept credit cards and bank transfers to our company account.
Q: How do I pay by bank transfer?
A: After placing your order, you will receive our company bank account details via email. Please complete the transfer and send us the payment confirmation.
Q: Is it safe to shop on your website?
A: Yes, our website uses secure SSL encryption to protect your personal and payment information.
Shipping & Delivery
Q: What are your shipping rates?
A: We offer Express shipping at $15 for orders under $300. Orders over $300 qualify for FREE Express shipping across Australia.
Q: How long does delivery take?
A: Express delivery typically takes 3-5 business days within Australia.
Q: Do you ship internationally?
A: Please contact our customer service team for international shipping enquiries.
Wholesale Orders
Q: Do you offer wholesale pricing?
A: Yes! Please contact our customer service team at support@growmaxasianmart.com for wholesale enquiries. Wholesale orders require separate quotations and shipping fees are calculated separately.
Q: What is the minimum order quantity for wholesale?
A: Please contact us directly to discuss your wholesale requirements.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unopened products in original condition. Please contact us to initiate a return.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive your returned items.
Product Information
Q: Are your products authentic Asian groceries?
A: Yes, we source authentic Asian groceries and specialty products directly from trusted suppliers.
Q: How do I know if a product is in stock?
A: Product availability is shown on each product page. If an item is out of stock, you can contact us for restock information.
Contact Us
Q: How can I contact customer service?
A: You can reach us at:
Email: support@growmaxasianmart.com
Phone: +61 (0)4 9360 9043
Hours: Monday to Friday, 9:00 AM - 6:00 PM (AEST)
Can't find the answer you're looking for? Contact us and we'll be happy to help!